Refund Policy

Overview

This policy outlines our refund and cancellation procedures for Bingo Tracks subscriptions and services. All payments and refunds are processed through our payment provider, Paddle.com, who acts as the Merchant of Record for all transactions.

Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied with our service, you can request a full refund within 14 days of your initial purchase.

Subscription Cancellations

• You can cancel your subscription at any time through your Paddle billing portal
• Cancellations take effect at the end of the current billing period
• You will retain access until the end of your paid period
• No partial refunds for unused time after the 14-day guarantee period
• Cancellation requests must be submitted through Paddle.com

Refund Eligibility

Eligible for Refund

• Within 14 days of initial subscription purchase
• Billing errors or duplicate charges
• Service unavailability exceeding 24 hours
• Technical issues preventing service use
• Cases where required by law

How to Request a Refund

To request a refund, please contact our support team at support@base12.no with the following information:

• Your account email address
• Date of purchase
• Reason for refund request

Processing Time

Refund requests are typically processed within 5-10 business days. The exact time may vary depending on your payment method and financial institution.